The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was enacted with the goal of making Ontario fully accessible by 2025.


Alessa is committed to treating all people in a way that allows them to maintain their dignity and independence.  We believe in integration and equal opportunity.  Alessa is committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements in accordance with the AODA.


To ensure compliance and to meet its obligations under the AODA, Alessa has implemented policies in support of the AODA’s Integrated Accessibility Standards to help reduce and remove barriers, making Ontario more inclusive for everyone.


We will provide services in a manner that respects the dignity and independence of everyone, including people with disabilities.  We are committed to giving people with disabilities the same opportunity to access our services and allowing them to benefit from the same services, in the same place and in a similar way to other customers.  We will also provide accommodation to applicants and employees that take into account their accessibility needs due to their disability to ensure equal opportunity.




Information & Communication

Alessa will provide accessible information, formats, and communications support to people with disabilities, including emergency and public safety information, feedback processes, information for employees and other public information, such as menus, order forms and information provided to the public in print, on websites or handheld devices.


Upon request, we will consult with the person to determine how best to meet their needs, ensuring the information is provided in a timely manner.





Alessa welcomes feedback from people with disabilities including the public and employees and we will ensure that the ability to provide feedback is accessible to persons with disabilities.  Upon request, we will consult with the person to provide or arrange for accessible formats and communication support.


Feedback can be made by phone (1-844-265-2508), in writing, in person (150 Isabella Street, Suite 800, Ottawa, ON, K1S 1V7) or by e-mail to General Inquiries (  All feedback that is received will be investigated and responded to in a timely, thorough, and objective manner.




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